The Carphone Warehouse Scam

"Well what's this you're telling me about Carphone Warehouse Jason?"

"Ok here goes Conckers - Unfortunately my Sony Ericsson C905 stopped working after I did a software update the other day - some of the buttons stopped functioning properly - one minute they worked and the next they didnt."

"Right - so what did you do?"

"I took it back to the Carphone Warehouse where I bought it from and they told me they would send it away but it could take from 4 to 6 weeks to get it back. But they said if I went to the specialist engineer shop 2 miles away I may have better luck.

"So I took it the specialist shop and went through the motions of handing in my phone and getting a replacement phone"

"Ok - so everything was ok then?"

"Yes - until they showed me the replacement phone - a Motorola phone that must have cost Carphone Warehouse no more than £10 to buy. But they said they would contact me to tell me what was wrong with the phone and send me a text the next day."

"So you had to take a phone by a company that you wouldn't touch with a barge pole and went about your business...."

"Yup - until late the next day when I hadn't heard anything and so went back to the shop. That's when I had to deal with a new person in the shop, who first of all insinuated that it wasn't even my phone and then when I asked him what was wrong with my phone he insisted that all he could do was look on his computer screen even though the engineer was in the room next door to him."

"Did you get your phone back straight away?"

"No Conckers - he gave me a phone number to ring and told me to phone it the next day, which I did and there wasn't actually an option to talk to anyone about repairs on this number, so I had to go round the houses and made a complaint."

I then found the phone number for Sony Ericsson and they told me that I could send me phone direct to them by free post and it would be returned to me repaired within 5 working days of them receiving it!!!

So when I get home from work I shall my find my receipt and post off my phone - I've got a spare one anyway and look forward to getting my phone fixed by an actual Sony Ericsson Engineer and I wont be buying from Carphone Warehouse again - I also found out I can buy direct from Sony too"